Privacy Policy
Privacy Policy
We are committed to protecting the privacy of the personally
identifiable information you share with us, and encourage you to read this
privacy policy carefully so that you can make choices about how that
information will be used.
Links to other websites
Our website includes links to third party websites. We cannot verify the
content or privacy policies of third party websites.
Data collection and usage
We collect the personal data that you may volunteer while using our
services. We use this data for customer administration and marketing. We store
names, addresses, telephone numbers, fax numbers and email addresses. We do not
collect or use personal data for any purpose other than that indicated above.
We will not sell or provide your personal data to third parties allowing them
to use your personal data for their own purposes.
Use of Cookies and Web Usage recording of non personal information
We may use ‘cookies’, small text files, to help us provide you with a
more personal experience when visiting this website. Your internet browser can
be set to reject cookies or warn you before a cookie is stored. When you visit
this website to browse or download information, we may collect and store
information such as your IP address, the domain name and host that you have
used to access our site. This information together with dates and times of
access is used by us for internal analysis in order to improve our website and
its features. The information collected is used solely for internal review and
not shared with other organisations for commercial purposes. This information
is periodically deleted.
Credit and debit card information
We do not store your credit or debit card information. Our card
transactions are handled through WorldNet ( www.worldnettps.com). WorldNet hold
a certain amount of data about any card transaction and their privacy policy
can be viewed on the WorldNet website.
Children’s Online Privacy Protection Act
This website is directed at adults: it is not directed to children under
the age of 13. We operate our site in compliance with the Act, and do not
knowingly collect or use personal information from children under the age of
13. We strongly recommend that parents take an active role in supervising the
online activity of their children.
Contacting us
You may contact us through the contact form if you wish to ask us a
question about our privacy policy, request a copy of your personal data, or
change or delete your personal data, opt-out from receiving any personalised
offers or information from Chimney Choice. Our contact details are on the
contact us page of the website. Please note that telephone calls may be
recorded for training and security purposes.
Agreeing to terms
If you do not agree to this Privacy Policy as posted here on this
website, please do not use this site or any services offered by this site. Your
use of this site indicates acceptance of this privacy policy.
What we collect
We may collect the following information:
·
name
·
contact information including email address
·
demographic information such as postcode, preferences and interests
·
other information relevant to customer surveys and/or offers
For the exhaustive list of cookies we collect see the List of cookies
we collect section.
What we do with the information we gather
We require this information to understand your needs and provide you
with a better service, and in particular for the following reasons:
·
Internal record keeping.
·
We may use the information to improve our products and services.
·
We may periodically send promotional emails about new products, special
offers or other information which we think you may find interesting using the
email address which you have provided.
·
From time to time, we may also use your information to contact you for
market research purposes. We may contact you by email, phone, fax or post. We
may use the information to customise the website according to your interests.
Security
We are committed to ensuring that your information is secure. In order
to prevent unauthorised access or disclosure, we have put in place suitable
physical, electronic and managerial procedures to safeguard and secure the
information we collect online.
How we use cookies
A cookie is a small file which asks permission to be placed on your computer's
hard drive. Once you agree, the file is added and the cookie helps analyse web
traffic or lets you know when you visit a particular site. Cookies allow web
applications to respond to you as an individual. The web application can tailor
its operations to your needs, likes and dislikes by gathering and remembering
information about your preferences.
We use traffic log cookies to identify which pages are being used. This
helps us analyse data about web page traffic and improve our website in order
to tailor it to customer needs. We only use this information for statistical
analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling
us to monitor which pages you find useful and which you do not. A cookie in no
way gives us access to your computer or any information about you, other than
the data you choose to share with us. You can choose to accept or decline
cookies. Most web browsers automatically accept cookies, but you can usually
modify your browser settings to decline cookies if you prefer. However, this
may prevent you from taking full advantage of the website.
Links to other websites
Our website may contain links to other websites of interest. However,
once you have used these links to leave our site, you should note that we do
not have any control over other websites. Therefore, we cannot be responsible
for the protection and privacy of any information which you provide whilst
visiting such sites and such sites are not governed by this privacy statement.
You should exercise caution and look at the privacy statement applicable to the
website in question.
Controlling your personal information
You may choose to restrict the collection or use of your personal
information in the following ways:
·
whenever you are asked to fill in a form on the website, look for the
box that you can click to indicate that you do not want the information to be
used by anybody for direct marketing purposes
·
if you have previously agreed to us using your personal information for
direct marketing purposes, you may change your mind at any time by writing to
or emailing us at info@chimneychoice.co.uk
We will not sell, distribute or lease your personal information to third
parties unless we have your permission or are required by law to do so. We may
use your personal information to send you promotional information about third
parties which we think you may find interesting if you tell us that you wish
this to happen.
You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee may be payable. If you would like a copy of the information held on you please write to Chimney Choice, 290 Moston Lane, Manchester. M40 9WB, United Kingdom.
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.
List of cookies we collect
COOKIE NAME |
COOKIE DESCRIPTION |
CART |
The association with your shopping cart. |
CATEGORY_INFO |
Stores the category info on the page, that allows us to display pages
more quickly. |
COMPARE |
The items that you have in the Compare Products list. |
CURRENCY |
Your preferred currency. |
CUSTOMER |
An encrypted version of your customer ID with the store. |
CUSTOMER_AUTH |
An indicator if you are currently logged into the store. |
CUSTOMER_INFO |
An encrypted version of the customer group you belong to. |
CUSTOMER_SEGMENT_IDS |
Stores the Customer Segment ID. |
EXTERNAL_NO_CACHE |
A flag, which indicates whether caching is disabled or not. |
FRONTEND |
Your session ID on the server. |
GUEST-VIEW |
Allows guests to edit their orders. |
LAST_CATEGORY |
The last category you visited. |
LAST_PRODUCT |
The most recent product you have viewed. |
NEWMESSAGE |
Indicates whether a new message has been received. |
NO_CACHE |
Indicates whether it is allowed to use cache. |
PERSISTENT_SHOPPING_CART |
A link to information about your cart and viewing history if you have
asked the site. |
POLL |
The ID of any polls you have recently voted on. |
POLLN |
Information on what polls you have voted on. |
RECENTLYCOMPARED |