Terms & Conditions | SHL Distributors

Terms and Conditions

Terms & Conditions for Online Purchases from the Chimney Choice website.

General: By placing an order, the buyer is accepting these terms & conditions of sale. These terms and conditions of sale take precedence over any contrary stipulations on the buyers purchase orders, general terms of sale or any other document issued by the buyer.

Retention of Title: Title of all goods supplied by Chimney Choice will remain the property of Chimney Choice until all sums due to Chimney Choice by the customer have been paid in full to Chimney Choice. without deduction or set-off.

Payment: Payment of goods must be made in full before dispatch. This is done using a credit or debit card using the Paypal or Stripe platforms which are imbedded into our website. Cash on delivery or credit is not permitted.

Online purchases: Our commitment to the customer

Chimney Choice commits to significantly discount the prices you receive against recommended retail prices.

Delivery of purchases made online: Unless specifically stated on the order and duly accepted on a Chimney Choice acknowledgement of the order, delivery dates in no case imply a firm undertaking to supply on a fixed date. Chimney Choice reserves the right to make partial deliveries.

Cost of delivery to you is part subsidised by Chimney Choice. Someone must be available to receive and sign for the delivery in-person, at your designated address. Delivery will be made on a pallet or pallets. If delivery is unsuccessful because of your absenteeism, you will be charged in full for the rescheduled delivery. We use Prompto Dispatch for all our palletised deliveries and GLS for our boxed deliveries.

Damages and Discrepancies of Delivery:

On receipt of goods, stocks should be checked immediately, and any damages or discrepancies noted, Chimney Choice must be notified with 24 hours otherwise we cannot rectify.

Right of Return / Refund:

You must contact us using the contact form on our website (this is found on the Contact Us page) in advance of returning the goods to us. Merchandise returns will not be accepted without our prior authorization in writing.

Up to 14 days after purchase: You have the right to return and get a full refund up to 14 days after your purchase, provided goods are in a saleable state and packaging is undamaged. Return cost must be borne by you.

Over 14 days after purchase:  Provided goods are in a saleable state and packaging is undamaged, Chimney Choice will issue a credit note minus a restocking charge of 10% after verifying the quality and quantity of the returns. Cost of delivery of returns will be paid by the customer.

Third Party Liability: Chimney Choice shall be under no liability in respect to any damage of loss to third parties caused directly or indirectly by the goods and the buyer shall at all times indemnify Chimney Choice against any such loss or damage. Chimney Choice will not be responsible for any consequential loss however occasioned.

Use of Goods: Goods shall at all times be installed, commissioned, used and maintained by the customer in accordance with the instructions of Chimney Choice (whether by way of operators user manual or otherwise) and according to Local Building Regulations. Chimney Choice shall have no liability or responsibility to the customer or third party for any loss or damage by reason of the customers failure to follow instructions or Local Building regulations and the customer indemnifies Chimney Choice against any such loss. Any instructions given by Chimney Choice or its employees or agents to the customer which are not in writing are followed or acted on entirely at the customers own risk and accordingly, Chimney Choice will not be liable for any instruction not so confirmed in writing.

Conditional product warranty: All products supplied by Chimney Choice are guaranteed to be free from defects in materials and workmanship. Defects and wear caused by normal wear and tear, accident, negligence, lack of proper maintenance, misuse of the product or by product alterations which have not been agreed to by Chimney Choice in writing are excluded from the warranty. Any product warranty supplied by Chimney Choice will be null and void, if the product has been subject to a chimney fire. Chimney Choices’s liability is strictly limited to the repair or replacement of the product supplied by us found to be defective by our technical department.

Warranties on specific product categories are as follows;

  • Chimney cowls – 1 year (with additional specific conditions per product).
  • 316 Flexible liner – 25 years
  • 904 Flexible liner – 35 years
  • Vitreous enamel – 10 years
  • Twin wall rigid flue – 10 years



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