Privacy Policy | SHL Distributors

Privacy Policy

Privacy Policy

We are committed to protecting the privacy of the personally identifiable information you share with us, and encourage you to read this privacy policy carefully so that you can make choices about how that information will be used.

Links to other websites

Our website includes links to third party websites. We cannot verify the content or privacy policies of third party websites.

Data collection and usage

We collect the personal data that you may volunteer while using our services. We use this data for customer administration and marketing. We store names, addresses, telephone numbers, fax numbers and email addresses. We do not collect or use personal data for any purpose other than that indicated above. We will not sell or provide your personal data to third parties allowing them to use your personal data for their own purposes.

Use of Cookies and Web Usage recording of non personal information

We may use ‘cookies’, small text files, to help us provide you with a more personal experience when visiting this website. Your internet browser can be set to reject cookies or warn you before a cookie is stored. When you visit this website to browse or download information, we may collect and store information such as your IP address, the domain name and host that you have used to access our site. This information together with dates and times of access is used by us for internal analysis in order to improve our website and its features. The information collected is used solely for internal review and not shared with other organisations for commercial purposes. This information is periodically deleted.

Credit and debit card information

We do not store your credit or debit card information. Our card transactions are handled through Stripe and Paypal.

Children’s Online Privacy Protection Act

This website is directed at adults: it is not directed to children under the age of 13. We operate our site in compliance with the Act, and do not knowingly collect or use personal information from children under the age of 13. We strongly recommend that parents take an active role in supervising the online activity of their children.

Contacting us

You may contact us through the contact form if you wish to ask us a question about our privacy policy, request a copy of your personal data, or change or delete your personal data, opt-out from receiving any personalised offers or information from Chimney Choice. Our contact details are on the contact us page of the website. Please note that telephone calls may be recorded for training and security purposes.

Agreeing to terms

If you do not agree to this Privacy Policy as posted here on this website, please do not use this site or any services offered by this site. Your use of this site indicates acceptance of this privacy policy.

What we collect

We may collect the following information:

· name

· contact information including email address

· demographic information such as postcode, preferences and interests

· other information relevant to customer surveys and/or offers

What we do with the information we gather

We require this information to understand your needs and provide you
with a better service, and in particular for the following reasons:

· Internal record keeping.

· We may use the information to improve our products and services.

· We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
· From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or post. We may use the information to customise the website according to your interests.


We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser settings to decline cookies if you prefer. However, this may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over other websites. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal
information in the following ways:

whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee may be payable. If you would like a copy of the information held on you please write to Chimney Choice, DAOL Business Centre, Tramore Road, Cork City.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

CART The association with your shopping cart.
CATEGORY_INFO Stores the category info on the page, that allows us to display pages
more quickly.
COMPARE The items that you have in the Compare Products list.
CURRENCY Your preferred currency.
CUSTOMER An encrypted version of your customer ID with the store.
CUSTOMER_AUTH An indicator if you are currently logged into the store.
CUSTOMER_INFO An encrypted version of the customer group you belong to.
CUSTOMER_SEGMENT_IDS Stores the Customer Segment ID.
EXTERNAL_NO_CACHE A flag, which indicates whether caching is disabled or not.
FRONTEND Your session ID on the server.
GUEST-VIEW Allows guests to edit their orders.
LAST_CATEGORY The last category you visited.
LAST_PRODUCT The most recent product you have viewed.
NEWMESSAGE Indicates whether a new message has been received.
NO_CACHE Indicates whether it is allowed to use cache.
PERSISTENT_SHOPPING_CART A link to information about your cart and viewing history if you have
asked the site.
POLL The ID of any polls you have recently voted on.
POLLN Information on what polls you have voted on.
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